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River City Medical Group Rebrands as Vivant Health


We are pleased to announce that in September 2024, River City Medical Group, Inc. (RCMG), one of Northern California's largest Independent Physician Associations (IPAs), serving over 270,000 Medicare and Medi-Cal patients, will be officially rebranding and begin doing business as Vivant Health.  


Our new name Vivant Health reflects our mission to inspire hope and promote health equity by delivering integrated clinical practice, leveraging advanced healthcare technology, providing innovative care solutions, and fostering strong partnerships among health plans, patients, and you, our most valued care providers, to ultimately ensure a healthier future for all. We are committed to "Bringing Healthcare to Life" through equitable access and improved health outcomes for all our members.  

Through value-based initiatives and targeted system improvement, we are enhancing the patient experience, improving population health, reducing costs, and bettering the work life of healthcare providers.  


Rebranding also allows us to grow and diversify not only geographically but also beyond our original Medi-Cal roots. By merging multiple brands under Vivant Health, we're able to offer an integrated suite of coordinated services. We aim to make whole-family care and quality senior services accessible for all. As Vivant Health, we're able to help our members better understand how we bring them personalized, compassionate, and high-quality care. 


Our new logo, featuring a representation of the sun, symbolizes our commitment to promoting health equity and illuminating a path toward better population health and enhanced patient experiences. Just as the sun brings light and warmth, Vivant Health brings healthcare to life, aiming to be a beacon of compassionate and innovative care, ensuring lasting and equitable access for all. 


Our core values of quality, excellence, compassion, integrity, innovation, and collaboration are reflected in the sun's radiance, representing our dedication to integrating advanced healthcare technology and culturally sensitive care solutions. The sun also signifies our focus on fostering strong partnerships among health plans, patients, and care providers, transitioning from traditional methods to sustainable strategies that reduce operational burdens on providers and enhance the well-being of the communities we serve. 


Within the vibrant emblem of Vivant Health, each of the eight rays of light symbolizes a distinct and vital program and division of care, illuminating our visionary commitment to holistic well-being through equitable access and improved health outcomes for all our members. From medical expertise to compassionate support, each ray represents a cornerstone of our operational philosophy, dedicated to enriching lives and fostering enduring health within our community. 


As we transition to Vivant Health, we renew our promise to ensure equitable quality healthcare access for all, continuing the legacy we've built over the past 30 years. 


We thank you for being part of our journey and look forward to continuing to serve our members and community with you. For further information or inquiries, please contact the Vivant Health provider relations team.
 
 
Vivant Health News

National Drug Codes


When billing a drug HCPCS code a National Drug code is required by Vivant Health and the NDC must be a valid/active number as per the FDA for date of service being billed.


Vaccination and immunizations do not require an NDC but if you are going to bill an NDC then it has to be an active NDC on the date of service. 


If you bill an NDC that is not active it will deny with the following:


Claim Adjustment Reason Code: 16 - Claim/service lacks information or has submission/billing error(s).

Remittance Advice Remark Code: M119 - Missing/incomplete/invalid/ deactivated/withdrawn National Drug Code (NDC)



If you get this denial, then you will need to resubmit your claim based on Vivant Health corrected claim submission process


**New Claims Address
Please use this address for any paper claims/claims inquiries effective June 15th, 2022

P.O. Box 869145

Plano, Tx. 75086


**ERA's and EOB's

Vivant Health is happy to announce the return of ERA's and EOB's! If you would like to enroll to receive ERA's, please email  providerservices@vivanthealth.com  for next steps on how to become enrolled.


**Self Service EOB's

Vivant Health will be transitioning claims EOB's to a new platform! If you are a current EZ NET user and download copies of your claims EOB's, please reach out to  providerservices@vivanthealth.com  to request access to the Report Library

Thank you!


Please visit the Vivant Health website for information regarding CO-VID 19, Medicare, and more.
  https://vivanthealth.com/  
   

Vivant Health makes utilization management decisions based on careful review of cases by medical professionals.  All medical decisions are made using evidence based guidelines. These guidelines are available upon request by calling 916-228-4300.

Each case is reviewed for appropriateness of care, verification of coverage and the allowable levels of benefits in the plan. Vivant Health does not specifically reward practitioners or other individuals for issuing denials of coverage.  Furthermore, Vivant Health does not offer financial incentives to utilization management decision makers to encourage decisions that would result in under-utilization of care.
Vivant Health Announcements
  How to Use 2 Factor Authentication


  • When you log in to EZ-NET, you will be prompted to enter a passcode.
  • EZ-NET will send you an email with a 6-digit code.
  • Enter the code from the email. Ignore the QR code on the EZ-NET screen.
  • Each time you attempt to log in, you will be sent a new code.

Please contact providerservices@vivanthealth.com should you have any questions.


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