The
RCMG EZ-NET portal will be down for maintenance on Sunday April 28th from 8am
to 11am PST. We apologize for any inconvenience.
Dear RCMG Providers,
Thank you for your continued patience while Change
Healthcare has continued to sort through their unfortunate cyber security event
and begin to re-establish their connections with various carriers. It has been
brought to our attention that Change Healthcare has posted on their website
that their system is back up and running with RCMG as of 4/1/2024.
Unfortunately, this is not accurate information. RCMG continues to make
outreach attempts to Change Healthcare to restore the connection but has yet to
be successful.
As previously noted in other communications, claims will
be processed as of the receipt date. Should you decide to move forward with
transitioning to Office Ally or submitting paper claims, please email providerservices@rcmg.com to
request an ERA form after you've completed your agreement with Office Ally. Or
you may submit your claims via paper to the RCMG mailing address:
River City Medical Group
PO Box 869145
Plano, Tx. 75086
Sincerely,
RCMG
**Please see updated RCMG News Below
RCMG has implemented 2 Factor Authentication. Please follow the steps below when you are prompted to enter a passcode. Please reach out to providerservices@rcmg.com for any questions. To register for the portal, please
follow these steps:
1. Click on "New User
Registration"
2. Enter your user
information
a. Email address
(should be a work-related email address)
b. User names (your
email address will auto-populate. Please ensure your Username is your first
initial and last name
c. Password and
Confirm Password (password should contain at least one uppercase and one
lowercase letter, one number, one special character
d. First Name and Last
Name
e. Phone
Number
f. User Type
i. Provider: most commonly used. Please register for all NPI's
affiliated with the providers and office
ii. Vendor: May be used for
Primary Care Practices only with multiple
providers
3. Select Company
a. River City
Medical Group
4. Enter the Vendor (Group) ID or
Name
a. Search by the
Vendor (Group) Tax ID (TIN), Vendor (Group) NPI and individual provider
NPI's
b. Select the
Vendor (Group) /Provider
c. Click the
right single arrow to move your selection to the "Selected
Provider(s)"
5. Enter the given Captcha code and
click "Submit Request"
a. If
successful, a message will appear indicating an email has been sent for
confirmation
6. A request for registration
confirmation will be sent to the email address provided
a. Click the
link to confirm that you registered for the Provider Portal
7. Validated access must be granted
prior to using the Provider Portal
a. A RCMG
administrator will validate the account and inform you of access once reviewed.